FAQ

Yes—quite often, parts are compatible across brands. If you can't find your exact model, you can filter by technical specifications (dimensions, opening type, etc.).

Each product page lists the key measurements (center distance, dimensions, opening direction, etc.). You can also use the technical filters to narrow down by part type, brand, or precise characteristics.

Don't worry—identifying a window model isn't always straightforward, especially with older windows or when the label is missing. Here are a few tips: - Look for a label or engraving on the sash or the frame. - Take photos (handle, lock, hardware, overall view). - Measure the key dimensions (center distance, spindle, thickness, opening direction). - Use the “Scan my part” page to help us identify the right reference.

Yes. Most products come with an installation guide or an explanatory video. You'll find them directly on the product page. These resources guide you step by step, even if you're a beginner.

Absolutely. There's no minimum quantity—you can order just one item if that's what you need.

Shipping costs depend on the weight, size of the order, and the destination. The exact amount is shown before payment. We offer competitive rates, even for small shipments.

Yes. Once your order ships, you'll receive a tracking link by email. You can follow your parcel in real time until delivery.

Just contact us via your customer account. We'll guide you through returning the unused part and processing a refund.